Henrik joined Impact Europe in January 2021 as Billing and Customer Care Officer. Prior to Impact Europe, he worked as Customer Account Specialist and Subject Matter Expert at Hexion in the province of Varese in Italy.
His past professional experiences include order-to-cash, customer care and complaint handling activities, as well as training and process improvement, acquired in the medical device, entertainment and chemical sectors.
As a Finnish-Portuguese who grew up in Belgium, Henrik is always open to new discoveries. He speaks Finnish and English, and can hold his own in a conversation in French, Italian and Portuguese.